Analysis and implementation of a phone tracking/ticketing system on a fixed price mode
Activity and interventions
Technical environment
Key figures
Context
One of the Belgian regions offers its citizens and companies a toll-free phone number to answer and explain all questions related to the region. Before the project, the administration of the region was not able to computerize, treat and follow up all calls.
The objective of the project was to improve the quality of service of the toll-free phone number by providing the right software solution.
ALTEN's achievements
The following tasks were performed:
Identification of Communication Department mission statement.
User needs identification, particularly those that can be implemented in the short-term and have an immediate added value.
Proposal of a technical solution adapted to the context.
Solution implementation.
User training.
ALTEN's Added value
ALTEN's added value to this project was reflected in different ways:
ALTEN consultants put forward a commercial and innovative approach that allowed problems to be resolved efficiently. ALTEN showed a high reactivity level during all steps of the project.
ALTEN proposed a functional and technical solution that was 100% oriented at finding immediate added value for users. Moreover, our solution was vital given the client’s size and complex organization.
