Activity and interventions

Technical environment

Key figures

Context

Our client offers its customers several applications that allow parcel tracking. These applications are built on Electronic Data Interchange (EDI) and electronic barcode systems.
Alten conducted the business analysis, offered sales support and handled the coordination of the project which implements these systems.

• Work with Solution Managers and Sales to assess client solutions.
• Lead client meetings & workshops to develop business cases and specify end user requirements.
• Sales support (customer visits, data-analysis, client implementation guidelines, application support (BO).
• Translating customer needs & commercial issues to operational departments (Customer Service, IT, Operations).
• Assisting customers and guiding them through the implementation process.
• Analyse business processes, suggest improvements.
• Implement process reporting  based on performance indicator.
• General support & product training.

ALTEN's Added value

Expertise in:

• Alten’s added value to this project was reflected in different ways.
• Providing valuable support not only on a technical  level but also on a sales level.
• Having a client-oriented perspective which allows a better matching of the client’s needs.
• Providing added value through a commercial mind set and client oriented activities.
• Identify the different reporting processes which allow a better insight and a cross-organizational vision of the sales process and sales result.