IT Support Engineer M/W

Looking for a thrilling challenge? Want to have a real impact on tomorrow’s technologies? Boost your career and join us!


We are the reference partner for the best companies in Belgium. Located over the entire territory, we have developed our expertise in three group business lines: Engineering Technology, Information Systems & Telco, Life Sciences. 


If you are up to the challenge, then keep on reading, and discover the amazing opportunity below!

The function


  • Receive, analyze and manage all the requests and incidents related to the management of the computer park and to resolve them within SLA time
  • Help users with ALTEN applications (intranet, internal tools, ...)
  • Install new PCs and laptops for employees or for consulting projects
  • Update inventory of computer equipment and maintain sanity of the asset database
  • Install and configure user software
  • Provide the necessary office support (Office365, Internet Explorer, specialized software)
  • Install and manage desk phones, phone book, related software rights (softphone)
  • Install end user workspace (screen, keyboard, mouse, …)
  • Check backups, restore files
  • Coordinate and provide support for hardware (printers, breakdowns, contacts with suppliers)
  • Participate in internal projects

Your profile

  • You speak at least FR or NL with good EN
  • You have at least a successful experience in performing End User Support
  • You have a background in computer science, systems and networks and / or you have a first successful experience (3 to 5 years) in the management and evolution of a computer park and software (owners and standards).
  • You have your ITIL Foundation cerficate or want to pass the exam in reasonable time.
  • You have knowledge in Windows (Server 2012/2016, Win10, Active Directory, Exchange, Office365)
  • You have knowledge in Linux (Ubuntu, Apache, Mysql) is a plus!
  • You have a good understanding of networks (tcp, dns, Cisco switches)
  • You have a dynamic and proactive approach, you are devoted with good interpersonal skills
  • You are teamplayer who is willing to go the extra mile.
Activated at 14/09/2020
Locaties Brussels | Belgium
Categorie Support team
Contact Elisa Nardo
Referenties AD001748